As a follow-up to our previous post, we examined Outsurance’s services, including the types of coverage it provides as well as its prices.
The purpose of today’s article is to examine Outsurance’s claims process in detail, as it pertains to its customers.
In the unfortunate event that you ever need to make an Insurance Claim, you can rest assured that OUTsurance is here for you.
In this post, we’ll show you step by step how we process claims to ensure you get everything covered and back where it belongs – IN your home or car.
OUTsurance Claims Department is available 24 hours a day, 5 days a week to assist you with any queries regarding your claim.
Ways To File A Claim at OUTsurance
You can file a claim at OUTsuarance insurance in three different ways, which include the following:
- Client portal
- The App
- Speak to a human
How To File OUTsurance Insurance Claims
Go to www.outsurance.co.za to access the OUTsurance website
After you visit the site, select Submit Claim – close to the Log In button in the upper right-hand corner.
Once you select the claim, you will be provided with a form where you can enter details such as your Email address, password, RSA ID number or policy number and submit it afterward.
Alternatively, you can also call the number provided on the website to make a claim. ( 08600 70 000 )
It is possible to track the progress of your claim once you have called and filed it using the OUTsurance app and client portal as soon as it has been submitted.
How long does OUTsurance take to process a claim?
It can take the Salvaging Department up to three months to collect the items.
They will notify you when they are ready to collect the items.
How do I submit a claim when I’m overseas?
In order to file your claim, you may contact them at +27 12 673 3000 or give them the name of a contact person in South Africa who can deal with it on your behalf.